Scenic Becomes First to Offer River Cruising Travel Guarantee

A driver of luxury and guest services in the river cruise industry, Scenic is the first to offer a River Cruising Travel Guarantee for every guest at no charge, beginning in 2017. Offered in partnership with a major global insurance firm, the guarantee offers cruise travellers unprecedented protection against unforeseen events that might affect their cruise.

 The insurance plan covers every guest, from the commencement of their cruise, for any delays or cancellations due to weather, natural disasters, mechanical breakdowns or labor strikes. Guests will be eligible for part or all of their cruise fare to be refunded in instances when the itinerary must be halted; when shore excursions cannot be delivered without coach trips in excess of three hours; or when itineraries are delayed for more than 24 hours but are not cancelled.

 The insurance is designed to insure for unforeseen events rather than minor delays or deviations. Embarkation or disembarkation less than 100 kilometers from the scheduled port; ship swaps that do not incur a delay of more than 24 hours; replacement of scheduled itinerary activities with alternates of similar quality; and short term delays in the itinerary due to high/low water issues, are examples of items that do not meet the criteria for insurance coverage.


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