There’s an App for That

Guests staying with Four Seasons Hotels & Resorts can now customise their stay before even checking in thanks to the creation of a new multi-function, content-rich app. With just a few taps, travellers can access a wide array of services and personal options wherever and whenever they wish.


“With this innovative new App, Four Seasons continues to enhance the guest experience, setting the standard in luxury digital service delivery,” says Four Seasons president and CEO Allen Smith. “Developed based on guest insights and extensive testing, the Four Seasons app is user-friendly and feature-rich, with the services guests have told us they most desire, such as checking in and out with ease.”


Four Seasons guests arrive with the latest technology already in hand, and the Four Seasons app integrates the services and local expertise every hotel offers in a format they can customise and make their own. Functions and features include the ability to make and manage reservations in multiple locations at once; and efficient, wait-free check-in and check-out process, including the opportunity to book luggage pickup and airport transfers; options to customise one's stay with special requests such as extra pillows, forgot-to-pack toiletries and turndown services; ready-when-you-are room service orders, plus easy-to-book restaurant and spa reservations, tee times and more. The app also boasts local recommendations from Four Seasons concierges curated into “moods” including dining, shopping, and cultural pursuits; and a built-in geo location service which offers helpful, in-language maps with time/distance indicators to help to plan out dining, attractions and shopping activities.


In the coming months, the Four Seasons app will be released in simplified Chinese, and a special version tailored to the preferences of Chinese travellers will be issued by the end of the year.  Four Seasons also has plans to provide the app in additional languages down the road, starting with Arabic.

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